Last Revision: March 16, 2024
This Privacy Policy ("Policy") governs how Architek Health ("Architek Health," "Architek," "we," "our," or "us") protects your data. It applies when you visit our website, use our applications (including our white-label web or mobile applications), or access other services ("Services"). By using our Services, you agree to this Policy and our Terms of Use.
Please read this Policy carefully to understand how we manage your information. If you do not agree to this Policy, please refrain from using our Services.
Information Collection and Sources
We gather information about you, your company, and your company’s users through our Services as detailed below. Certain information is necessary for us to effectively deliver our Services, and failure to provide it or request its deletion may restrict or prevent access to parts or all of our Services.
Firstly, we collect various types of data directly from you, your company, and your company’s users, encompassing personal details such as name, address, phone number, date of birth, and email address. Additionally, we gather medical information including conditions, treatment history, referrals, prescriptions, and lab results, alongside account details, product registrations, feedback, surveys, messages via forms or email, customer support interactions, technical assistance, content uploaded through our Services, and billing information such as address and credit/debit card numbers managed by payment gateways and processors.
Secondly, we obtain diverse details directly from you, your company, and your company’s users regarding the use of our Services and the devices used to access them. This includes capturing IP addresses, browser types, operating systems, location information associated with IP addresses, device identifiers, interactions with our Services, and the use of technologies like cookies, web server logs, tracking pixels, and similar tools utilized for functions such as device recognition, preference storage, and enhancement of user experience.
Third-Parties Entities
We engage in partnerships with various third-party entities as part of our operations, including physician networks, medical groups, pharmacies, subcontractors, marketing networks, and analytics providers. These collaborations enable us to access additional information pertaining to you, your company, and its users. Such information contributes to enhancing the quality and scope of our services, facilitating better healthcare coordination, operational efficiencies, targeted marketing initiatives, and analytical insights. These third parties adhere to their own privacy policies and data protection standards, ensuring that any information shared complies with applicable regulations and is used solely for authorized purposes aligned with our service offerings.
Purposes of Information Use
We utilize the information of you, your company, and your company’s users for various operational purposes related to our Services. These include facilitating and enhancing our Services, such as healthcare services provided through our platform. Additionally, we conduct internal research to improve user experience and gain insights into our user community using aggregated and anonymized data. Our efforts extend to providing technical support, ensuring smooth customer service, and managing account operations effectively. Furthermore, we verify identities, process payments, and fulfill orders as part of our service obligations. Finally, we prioritize compliance with legal requirements and safeguard against potential legal claims.
Analytics and Advertising
We utilize external web analytics services, such as Google Analytics, to collect and analyze usage data through cookies and similar technologies. These tools assist us in auditing, conducting research, generating reports, and preventing fraudulent activities. Users can manage their preferences regarding Google Analytics data usage through browser settings or dedicated opt-out mechanisms provided by Google.
Additionally, we integrate third-party advertising technologies, such as those offered by Facebook and Google AdWords, which utilize cookies and similar tools to deliver targeted content and advertisements based on user interests. These ads may be displayed on our platform or across other websites and applications. Users have the option to opt-out of personalized advertising by adjusting their browser settings or utilizing third-party opt-out links where available.
Information Sharing
We disclose information about you, your company, and your company’s users in several ways: within Architek and its affiliates to ensure consistent service delivery and enhancement; with healthcare providers for purposes like appointment scheduling, treatment, and healthcare operations; to service providers who perform functions on our behalf, such as billing, marketing, and analytics; to comply with legal requirements, safeguard rights, and prevent fraud; and in relation to business transfers, acquisitions, or partnerships.
Third Parties and Personal Health Information
Our Services may integrate links to third-party websites or services that operate independently from us and are not covered by this Policy. These third-party sites and services have their own privacy practices and terms of use, which we do not control. Therefore, we encourage you to carefully review their policies before engaging with them or providing any personal information. We are not responsible for the privacy practices or the content of these third-party websites or services, and your interactions with them are governed solely by their policies and terms.
Information Security
Ensuring the security of your information is paramount to us. We employ a combination of advanced technical safeguards and organizational practices designed to prevent unauthorized access, alteration, disclosure, or destruction of your data. These measures include encryption protocols, regular security audits, access controls, and staff training on data protection practices. Despite our rigorous efforts, it's important to note that no method of transmission over the internet or electronic storage system can guarantee absolute security. Therefore, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to us or store through our Services.
Privacy Information for California and Nevada Residents
Residents of California and Nevada are afforded specific rights regarding their personal information under state laws. California residents, in accordance with the California Consumer Privacy Act (CCPA), have the right to know what personal information is collected, disclosed, or sold, the right to request deletion of personal information, the right to opt-out of the sale of personal information, and the right not to be discriminated against for exercising these rights. Nevada residents similarly have the right to know what personal information is collected, disclosed, or sold, the right to request deletion of personal information, the right to opt-out of the sale of personal information, and the right not to be discriminated against for exercising these rights. To exercise any of these rights, please contact us at support@architekhealth.com.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. This ensures data integrity, supports our operations, and fulfills contractual obligations. When your information no longer serves these purposes, we securely delete or anonymize it to maintain privacy and prevent unauthorized access.
Updates to the Privacy Policy
Our Policy may undergo updates to accommodate changes in regulations, advancements in technology, or enhancements to our Services. These revisions will be made accessible through our platforms, ensuring transparency and clarity regarding how we handle your information. In cases where substantial changes are made, we will notify you appropriately, maintaining our commitment to keeping you informed about your privacy rights and our practices.
For questions about this Policy, please contact us at support@architekhealth.com
